1. Cancellations and Returns Policy
1.1. If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 3 working days from date of delivery or collection. You must notify us by phone of your intention to cancel within 3 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
1.2. Goods must be returned 'AS SOLD' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 7 working days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
1.3. We are unable to accept returns of the following items: goods without proof of purchase, the seal has been broken on any memory cards or software, or on any personal hygiene products such as shavers, goods were a special order to the customer's specification, products with contract services that have been connected (i.e. mobiles).
1.4. You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 7 working days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
1.5. Prices on our online web site is not applicable for East Malaysia.
2.1. Refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
2.2. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery and administration/handling fee of 5% of the price of the goods.
Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges, an administration/handling fee of 5% of the price of the goods and cost of accessories.
2.3. Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you, an administration/handling fee of 5% of the price of the goods and the cost of delivery charged to your account.
2.4. Refunds take about 10 - 14 working days of our receiving your goods.
3. Faulty goods
3.1. If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturers manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturers helpline number and call to find out if the manufacturer has its own repair procedure.
3.2. If the fault remains unresolved, please contact our customer care line. You will always have the option of an exchange or refund if the fault occurs within 14 days of delivery. We reserve the right to inspect the product and verify the fault.
3.3. To qualify for a refund or exchange the product must be:
1. in otherwise 'as new' condition
2. complete with any accessories and free gifts offered with it
3. with the original box and packaging
3.4. If we are required to send an engineer to your home to inspect and repair a product (only available on certain areas, please call to confirm), and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically RM100.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your credit card if no fault is found. We recommend you follow the above steps before reporting a fault to us, to avoid an abortive call-out fee.